Sunday, October 07, 2012

Jet Blue rocks!

Jet Blue. What can I say? I finally tried it for myself after a dozen trips out West. Everything they do is different from every other airline in the way they do it. No huge metal rolling elbow crusher down the aisle....they deliver drinks and snacks with trays and bags. They take your drink preference and bring it to you. No loud, assertive announcing, no pushing around the passengers, no boarding the planes in a hoard. They loaded consistently from back to front  with the exception of the front row "More Leg Room" spaces for which you pay more - only about 20-30 more!  Boarding from back to front JUST MAKES SENSE. The inflight television offers a nice set of channels and the snacks are better than Delta's - that's for sure.  Now, the most important thing overall is the difference in the ambiance of the entire experience. Each and every employee in all three airports I visited on my trips - Burlington, Vermont, New York, NY, and Seattle, WA, was polite and spole always in a moderate tone. No loud yelling, no brisk treatment of the passengers. Seemingly calm at every moment, the Jet Blue employees were considerate and kind. This ambiance of calm permeated through the gates, the plane and the passengers, which just rolled along into an entire calm surround. I really think that other airlines should send at least one or two of the higher managers on a trip on Jet Blue to see how you do it - Delta is only my example since I have flown Delta and Northwest before that so much, but all other airlines I have flown have been more or less the same, except Jet Blue. I can only put down the difference to a different philosophy of customer service that must flow down from the top and spread as it goes. Whatever goes on there, I applaud it and look forward to my next flight on Jet Blue.